About the product
Q. What are the ingredients and additives?
Our baby food does not contain any additives and is made by cooking only ingredients such as rice and vegetables. Since we prioritize the health of babies and do not use any preservatives, our food has a shorter expiration date than commercially available baby food.
Q. Why is hot water bath recommended?
Some people may think that boiling water is troublesome when it comes to cooking in a water bath. The advantages of cooking in a water bath are that it heats food evenly and that you can defrost multiple foods at once.
Thawing in hot water minimizes the loss of nutritional value and flavor. If the 15g packet is too much, break it into 1/2 or 1/3 portions. In that case, we recommend heating it in the microwave.
If you use a small amount, it is easy for the cooking to become uneven, so add a small amount of liquid (water, stock, milk, etc.) and heat for a short period of time while checking the condition.
Q: What is the shipping cost?
Shipping costs are 1,210 yen (tax included) nationwide. Because we send the products by frozen mail, the shipping fee is inevitably higher. We appreciate your understanding. Also, we are currently unable to deliver to remote islands.
Q. What is the expiration date?
Although it is indicated for each product, the expiration date is 3 months from the date of manufacture when stored frozen. You can adjust the amount you use by folding the paste in half before thawing. Once thawed, close the opening of the opened baby food with a bag clip and store in the refrigerator. Please provide the product on the same day after thawing, if possible.
Q. I'm worried about fish bones. Please tell me how to dispose of them.
All fish are deboned by hand before being delivered to you. This is done by a fish specialist who takes great care to ensure safety, but there is still a chance that small bones may be present, so please check before feeding it to children.
Q. Why is the color of the shirasu dark?
The whitebait paste is made using the whole fish, including the highly nutritious internal organs, which is why it has a darker color. Please be assured that there are no issues with the taste or quality.
Q. There is something red in the shirasu (whitebait). Is it safe to eat?
The red color in whitebait's belly is not an allergic reaction, but rather due to astaxanthin, a red pigment found in the plankton, such as shrimp, that they have eaten. It is said that whitebait with red bellies contain about four times more umami components compared to those with white bellies. There are no quality issues and they are safe to eat as is; however, please exercise caution if you have a crustacean allergy or if you have any concerns.
Q. Does shirasu (whitebait) contain shrimp or crab?
The whitebait used in this product is harvested using a fishing method where shrimp and crab may be mixed in.
While we remove these through visual inspection during manufacturing, it may not be possible to completely remove very small fragments or remnants remaining in the digestive tracts of the whitebait.
Therefore, if you have a crustacean allergy or are concerned, please exercise caution.
Q. What are the black and brown spots on rice?
Because our rice is grown without the use of pesticides, there may be some black or brown speckled grains mixed in with the rice, but please rest assured that this does not affect the taste or quality.
Q. What are the black and brown spots on my vegetables?
Because our vegetables are grown without the use of pesticides, they may be scratched or cracked, and when exposed to air, the vegetable components may turn black or brown. Please rest assured that this does not affect the taste or quality.
Q. I'm worried about food allergies.
Hiyori's Japanese rice does not contain any specific raw materials (shrimp, crab, wheat, buckwheat, eggs, milk, peanuts, walnuts). It does contain "pork" which is a specific raw material. This product is manufactured in a factory that also produces products containing "pork".
Q. Can I have my item gift wrapped?
Baby food gift sets can be gift-wrapped for 55 yen (tax included) or gift-wrapped + gift tag for 110 yen (tax included). Please select this option when ordering.
*For outer wrapping only, the only inscription available is "Congratulations."
Q. Is it okay if my child refuses to eat any baby food?
Even children who used to dislike baby food gobble down Hiyori's Japanese food products, which have been well received. Of course, this is not always the case, but our products place more importance on the taste of the ingredients as they are than general baby food (no pesticides, chemical fertilizers, coloring agents, or preservatives), and were created with the desire to support busy mothers in any way possible.
The vegetables are unseasoned and just left as is, but the rich flavor of the vegetables themselves is so delicious that even adults will want to have another bite. Since there is no unnecessary seasoning, it can also be adapted to suit children.
Q. Are the vegetables, fish, and pork used in Hiyori's Japanese meals domestically produced?
・We use domestically grown vegetables that are grown without the use of pesticides or chemical fertilizers.
・The sea bream used is the finest red sea bream farmed in Kitaura Town, Nobeoka City, Miyazaki Prefecture.
・The caviar fish is farmed and raised in the mountainous areas of Miyazaki Prefecture.
・We use carefully selected pork raised in Nobeoka city, Miyazaki prefecture.
About the Baby Food Select Plan (Subscription)
Q. Do I need to change the baby food plan depending on my baby's age?
Our baby food plan will deliver the best baby food for each month of age. There is no need for you to change the contents of your order. However, we can also accommodate requests to start the baby food earlier or later depending on the child's development. For specific inquiries, please contact us using the inquiry form or by phone.
Q. I would like to change the items for my next baby food subscription delivery.
Our subscription service delivers the optimal products for your baby each month based on their age at the time of order. If you would like to change your order contents (e.g., from the "5-month-old" plan to the "8-month-old" plan), please contact us via our contact form or by phone. To change your order, please notify us by the 1st of the month for deliveries on the 15th, or by the 15th for deliveries on the 28th.
*Deadlines may vary due to public holidays or other circumstances.
Q. I would like to change the quantity for my next scheduled baby food delivery.
My Page > Subscription History > "Order Details" for the relevant order > Click "Change Quantity" to make changes.
Please contact us by the 1st of each month for deliveries on the 15th, and by the 15th for deliveries on the 28th regarding changes to your order.
*Deadlines may vary due to holidays, etc.
*Please check here for more details.
Q. I would like to change the shipping address for my baby food subscription.
My Page > Subscription History > "Order Details" for the relevant order > click the "Edit" button for the shipping address to make changes.
For changes to your order, please contact us by the 1st of the month for deliveries on the 15th, or by the 15th for deliveries on the 28th.
*Deadlines may vary due to public holidays or other factors.
*Please check here for details.
Q. I would like to change the credit card information for my baby food subscription.
My Page > Subscription Order History > "Order Details" for the relevant order > Click the "Edit" button for Payment Method to make changes.
For any changes, please contact us by the 1st of the month for orders scheduled for the 15th, or by the 15th for orders scheduled for the 28th.
*Please note that deadlines may vary due to public holidays or other factors.
*Please click here for more details.
Q. Please tell me how to cancel my baby food subscription.
My Page > Subscription History > Click on the relevant order, then click "Cancel Subscription" to proceed with the cancellation.
For changes to your subscription, please contact us by the 1st of each month for 15-day delivery cycles, or by the 15th for 28-day delivery cycles.
*Please note that deadlines may vary due to public holidays, etc.
*Click here for more details.
Q. My child hasn't started eating solid food yet. When can I apply?
We recommend starting from 5 months of age, but depending on the child, the start date may vary. Please use it according to your schedule. If you would like to start from 5 months of age, it will be smoother if you apply when the child is around 4 months of age.
Q. I want to bundle a single item with a subscription to save on shipping costs.
If you have already applied for a regular delivery, when selecting the delivery method on the purchase screen, please select "【Combined with next regular purchase】 Cool Takkyubin | Yamato Transport". The shipping fee will be calculated as 0 yen, and it will be combined with your next regular delivery.
Q. What should I do if my child grows and the amount in one regular shipment is no longer enough?
Some of our customers choose to purchase two or three sets of our subscription plans.
In addition, many customers also purchase our vegetables, fish, and rice ball fillings as individual items.
Our fish series, in particular, has been very well received, with many people requesting to have items like sea bream and caviar fish shipped together with their subscription. As our rice ball fillings are suitable for babies from nine months old, we have also heard from customers whose siblings enjoy them together.
Hiyori no Wagohan is frequently used for busy mornings or weekday lunches. We get the impression that many people use our homemade-style baby food during the week while opting for handmade meals on the weekends.
others
Q. Can you tell me about bank transfers?
Please make the transfer to the following account:
Kagoshima Bank Miyazaki Branch Ordinary Account 3091991 Ka) Solutions
Once your order is confirmed, please make payment to the above account within 5 days.
If payment is not confirmed within 5 days, your order will be cancelled.
*Transfer fees are the responsibility of the customer.
*We will ship within 5 business days after payment is completed.
Q. Regarding transportation troubles
If the product is damaged or defective upon delivery, please contact us via the inquiry form or email [ hello@hiyorinowagohan.com ].
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Q.Is there a points system?
The current site does not have a points system. Previously, as part of the "Friend Referral Campaign" on the old site, both the person who referred and the person who was referred were given 500 yen discount points that could be used at Hiyori's Japanese Food.
In addition, customers who had points on the old site will be presented with a coupon code equivalent to their points. Please rest assured that we will be contacting such customers individually.