FAQ

FAQ

Here are some frequently asked questions from our customers.

About the product

Q. What are the ingredients and additives?

Our baby food does not contain any additives and is made by cooking only ingredients such as rice and vegetables. Since we prioritize the health of babies and do not use any preservatives, our food has a shorter expiration date than commercially available baby food.

Q. Why is hot water bath recommended?

Some people may think that boiling water is troublesome when it comes to cooking in a water bath. The advantages of cooking in a water bath are that it heats food evenly and that you can defrost multiple foods at once.

Thawing in hot water minimizes the loss of nutritional value and flavor. If the 15g packet is too much, break it into 1/2 or 1/3 portions. In that case, we recommend heating it in the microwave.

If you use a small amount, it is easy for the cooking to become uneven, so add a small amount of liquid (water, stock, milk, etc.) and heat for a short period of time while checking the condition.

Q: What is the shipping cost?

Shipping costs are 1,210 yen (tax included) nationwide. Because we send the products by frozen mail, the shipping fee is inevitably higher. We appreciate your understanding. Also, we are currently unable to deliver to remote islands.

Q. What is the expiration date?

Although it is indicated for each product, the expiration date is 3 months from the date of manufacture when stored frozen. You can adjust the amount you use by folding the paste in half before thawing. Once thawed, close the opening of the opened baby food with a bag clip and store in the refrigerator. Please provide the product on the same day after thawing, if possible.

Q. I'm worried about fish bones. Please tell me how to dispose of them.

All fish are deboned by hand before being delivered to you. This is done by a fish specialist who takes great care to ensure safety, but there is still a chance that small bones may be present, so please check before feeding it to children.

Q. しらすの色味が黒っぽいのはなぜですか?

お魚のしらすは、栄養価の豊富な内臓ごとペーストにしているため、色味が濃くなっています。味や品質に問題はございませんのでご安心ください。

Q.しらすの中に赤いものがあります。食べても大丈夫ですか?

しらすのお腹が赤いのは、アレルギー症状ではなく、しらすが食べたエビなどのプランクトンに含まれる赤い色素(アスタキサンチン)によるものです。お腹の赤いしらすはお腹の白いしらすと比べ約4倍もの旨み成分があると言われています。品質に問題はなく、そのまま食べて構いませんが、甲殻類アレルギーのある方、または心配がある方は、ご注意くださいますようお願いいたします。

Q.しらすにエビやカニは含まれますか?

商品に使用しているしらすは、エビカニが混ざる漁法で採取されています。
製造の際、目視によって取り除いておりますが、非常に小さな混入物や、しらすの消化器官に残っているものについては完全に除去ができない場合があります。
そのため、甲殻類アレルギーのある方、または心配がある方は、ご注意くださいますようお願いいたします。

Q. What are the black and brown spots on rice?

Because our rice is grown without the use of pesticides, there may be some black or brown speckled grains mixed in with the rice, but please rest assured that this does not affect the taste or quality.

Q. What are the black and brown spots on my vegetables?

Because our vegetables are grown without the use of pesticides, they may be scratched or cracked, and when exposed to air, the vegetable components may turn black or brown. Please rest assured that this does not affect the taste or quality.

Q. I'm worried about food allergies.

Hiyori's Japanese rice does not contain any specific raw materials (shrimp, crab, wheat, buckwheat, eggs, milk, peanuts, walnuts). It does contain "pork" which is a specific raw material. This product is manufactured in a factory that also produces products containing "pork".

Q. Can I have my item gift wrapped?

Baby food gift sets can be gift-wrapped for 55 yen (tax included) or gift-wrapped + gift tag for 110 yen (tax included). Please select this option when ordering.

*For outer wrapping only, the only inscription available is "Congratulations."

Q. Is it okay if my child refuses to eat any baby food?

Even children who used to dislike baby food gobble down Hiyori's Japanese food products, which have been well received. Of course, this is not always the case, but our products place more importance on the taste of the ingredients as they are than general baby food (no pesticides, chemical fertilizers, coloring agents, or preservatives), and were created with the desire to support busy mothers in any way possible.

The vegetables are unseasoned and just left as is, but the rich flavor of the vegetables themselves is so delicious that even adults will want to have another bite. Since there is no unnecessary seasoning, it can also be adapted to suit children.

Q. Are the vegetables, fish, and pork used in Hiyori's Japanese meals domestically produced?

・We use domestically grown vegetables that are grown without the use of pesticides or chemical fertilizers.
・The sea bream used is the finest red sea bream farmed in Kitaura Town, Nobeoka City, Miyazaki Prefecture.
・The caviar fish is farmed and raised in the mountainous areas of Miyazaki Prefecture.
・We use carefully selected pork raised in Nobeoka city, Miyazaki prefecture.

About the Baby Food Select Plan (Subscription)

Q. Do I need to change the baby food plan depending on my baby's age?

Our baby food plan will deliver the best baby food for each month of age. There is no need for you to change the contents of your order. However, we can also accommodate requests to start the baby food earlier or later depending on the child's development. For specific inquiries, please contact us using the inquiry form or by phone.

Q. 離乳食定期便の次回届く内容を変更したい

定期便は、ご注文時の月齢に合わせて、毎月最適な内容をお届けしております。「月齢5ヶ月」の内容を「月齢8ヶ月」の内容に変更したい、といったご要望は、お問い合わせフォームまたはお電話にてご相談ください。内容の変更については、15日配送の場合は毎月1日までに、28日配送の場合は15日までにご連絡をお願いいたします。
※祝日などによって締め切り日が異なる場合もあります。

Q. 離乳食定期便の次回お届け分の数量を変更したい

マイページ>定期便購入履歴>該当の注文の「注文詳細」>「数量の変更」をクリックして変更できます。
内容の変更については、15日配送の場合は毎月1日までに、28日配送の場合は15日までにご連絡をお願いいたします。
※祝日などによって締め切り日が異なる場合もあります。
詳しくはこちらをご確認ください。

Q. 離乳食定期便のお届け先住所を変更したい

マイページ>定期便購入履歴>該当の注文の「注文詳細」>配送住所の「編集」ボタンをクリックして変更できます。
内容の変更については、15日配送の場合は毎月1日までに、28日配送の場合は15日までにご連絡をお願いいたします。
※祝日などによって締め切り日が異なる場合もあります。
詳しくはこちらをご確認ください。

Q. 離乳食定期便のクレジットカード情報を変更したい

マイページ>定期便購入履歴>該当の注文の「注文詳細」>お支払い方法の「編集」ボタンをクリックして変更できます。
内容の変更については、15日配送の場合は毎月1日までに、28日配送の場合は15日までにご連絡をお願いいたします。
※祝日などによって締め切り日が異なる場合もあります。
詳しくはこちらをご確認ください。

Q. My child hasn't started eating solid food yet. When can I apply?

We recommend starting from 5 months of age, but depending on the child, the start date may vary. Please use it according to your schedule. If you would like to start from 5 months of age, it will be smoother if you apply when the child is around 4 months of age.

Q. I want to bundle a single item with a subscription to save on shipping costs.

If you have already applied for a regular delivery, when selecting the delivery method on the purchase screen, please select "【Combined with next regular purchase】 Cool Takkyubin | Yamato Transport". The shipping fee will be calculated as 0 yen, and it will be combined with your next regular delivery.

Q. 子どもの成長によって1回の定期便では足りない時、どうすれば良いですか

ご利用いただいているお客様の中には、定期便を2、3セットお買い求めくださっている方もいらっしゃいます。
他にも、お野菜やお魚、おにぎりの具は、多くの方が単品を追加でお買い求めいただいております。
特にお魚のシリーズはご好評いただいており、鯛やキャビアフィッシュなど、定期便と同梱を希望される方が多いです。おにぎりの具は月齢9ヶ月から食べることができる商品なので、ご兄弟で食べているというお声もいただいております。
ひよりの和ごはんは、朝の忙しい時間帯の食事や、平日のお昼ご飯に多くご利用いただいております。週末は手作りの離乳食、平日はひよりの和ごはんの離乳食を利用されてる方が多い印象です。

others

Q. Can you tell me about bank transfers?

Please make the transfer to the following account:

Kagoshima Bank Miyazaki Branch Ordinary Account 3091991 Ka) Solutions

Once your order is confirmed, please make payment to the above account within 5 days.
If payment is not confirmed within 5 days, your order will be cancelled.
*Transfer fees are the responsibility of the customer.
*We will ship within 5 business days after payment is completed.

Q. Regarding transportation troubles

If the product is damaged or defective upon delivery, please contact us via the inquiry form or email [ hello@hiyorinowagohan.com ].

Q.Is there a points system?

The current site does not have a points system. Previously, as part of the "Friend Referral Campaign" on the old site, both the person who referred and the person who was referred were given 500 yen discount points that could be used at Hiyori's Japanese Food.
In addition, customers who had points on the old site will be presented with a coupon code equivalent to their points. Please rest assured that we will be contacting such customers individually.